Sunday, June 11, 2006


Anyone who has been keeping up with Allure magazine knows that the mere mention of Tweezerman launches ardent affirmations of love from celebrity make-up artists. Because I am a sucker, I bought a pair of slant-edged Tweezermans for 16 quid on the ground floor of Selfridges a few years ago. At the time, I was between jobs and subsisting almost solely on boiled eggs and cans of tuna. That 16 quid would have bought me three takeaway hake and chip dinners at my local chippie, the reliable North Sea Fish Restaurant.

So you can imagine my disappointment when I went home and found that these tweezers wouldn't pick up a single hair. It really was dismal. Not that I tried, but I doubt I would have been able to pick up a soggy chip if I skewered it with the damn thing. Thus, my Tweezerman was laid to rest in its pretty plastic case, free to go to that big Selfridges Beauty Lab in the sky, until it was unearthed during a cleaning spree of previous months.

Unsurprisingly, it still didn't work. Fueled by bitter memories of missed fish dinners, I told everyone who would listen about my Tweezerman trials. (You'd be surprised how many of us anti-Tweezerman brigade members there are out there.) Not expecting much, I scribbled a complaint and threw it into a padded mailer, along with the offending product, to the Customer Care Center. (I realize this blog makes it sound as though I'm constantly writing letters of complaint. It's really not as compulsive as it may appear.)

A few weeks later, when I had just about forgotten the whole debacle, Tweezerman came home. And guess what? It still didn't work.

The moral of the story is: BUY REVLON.


Anonymous Anonymous said...

no worries-- blogs are a perfect medium for complaints-- off your mind into the ether--


9:49 PM  
Blogger e! said...

See, I knew you'd understand. This is also my version of a one-woman NPO designed to prevent innocent consumers from buying expensive products that just don't work!

9:58 PM  

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